{"id":1345,"date":"2021-08-22T16:32:11","date_gmt":"2021-08-22T11:02:11","guid":{"rendered":"https:\/\/rfasiainternational.com\/kejo\/?page_id=1345"},"modified":"2025-09-22T13:32:53","modified_gmt":"2025-09-22T08:02:53","slug":"cancellation-refund-policy","status":"publish","type":"page","link":"https:\/\/rfasiainternational.com\/kejo\/cancellation-refund-policy\/","title":{"rendered":"CANCELLATION &amp; REFUND POLICY"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1345\" class=\"elementor elementor-1345\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-41e085d wd-section-stretch-content e-flex e-con-boxed e-con e-parent\" data-id=\"41e085d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56d7fe0 elementor-widget__width-inherit de_scroll_animation_no elementor-widget elementor-widget-image\" data-id=\"56d7fe0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"400\" src=\"https:\/\/rfasiainternational.com\/kejo\/wp-content\/uploads\/sites\/10\/2025\/08\/Cancellation.webp\" class=\"attachment-full size-full wp-image-3477\" alt=\"\" srcset=\"https:\/\/rfasiainternational.com\/kejo\/wp-content\/uploads\/sites\/10\/2025\/08\/Cancellation.webp 1920w, https:\/\/rfasiainternational.com\/kejo\/wp-content\/uploads\/sites\/10\/2025\/08\/Cancellation-300x63.webp 300w, https:\/\/rfasiainternational.com\/kejo\/wp-content\/uploads\/sites\/10\/2025\/08\/Cancellation-1024x213.webp 1024w, https:\/\/rfasiainternational.com\/kejo\/wp-content\/uploads\/sites\/10\/2025\/08\/Cancellation-768x160.webp 768w, https:\/\/rfasiainternational.com\/kejo\/wp-content\/uploads\/sites\/10\/2025\/08\/Cancellation-1536x320.webp 1536w, https:\/\/rfasiainternational.com\/kejo\/wp-content\/uploads\/sites\/10\/2025\/08\/Cancellation-800x167.webp 800w, https:\/\/rfasiainternational.com\/kejo\/wp-content\/uploads\/sites\/10\/2025\/08\/Cancellation-150x31.webp 150w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-029c033 e-flex e-con-boxed e-con e-parent\" data-id=\"029c033\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a40f49 color-scheme-inherit text-left de_scroll_animation_no elementor-widget elementor-widget-text-editor\" data-id=\"7a40f49\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>RF ASIA INTERNATIONAL (PVT) LTD, WISHES THAT OUR CUSTOMERS NEVER CANCEL ORRETURN PRODUCTS. AT THE SAME TIME, WE WOULD BE THERE TO HELP YOU WHENEVER YOU DO SO DUE TO CERTAIN CIRCUMSTANCES. AS A FIRST STEP, WE ARE LAYING OUT OUR CANCELLATION AND RETURN POLICY TO TAKE CARE OF YOUR HASSLES.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a739ca de_scroll_animation_no elementor-widget elementor-widget-heading\" data-id=\"1a739ca\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">HOW DO I CANCEL MY ORDER?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-914583e color-scheme-inherit text-left de_scroll_animation_no elementor-widget elementor-widget-text-editor\" data-id=\"914583e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>YOU CAN CANCEL AN ORDER ONLY IF IT HAS NOT YET BEEN SHIPPED.<\/li><li>IF THE ORDER HAS BEEN SHIPPED, YOU CANNOT CANCEL IT ONLINE. PLEASE CONTACT OUR CUSTOMERCARE ON +94112670902-3 FOR SUPPORT. ORDER CANNOT BE CANCELED ONCE IT\u2019S DELIVERED TO YOU.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b30fa87 de_scroll_animation_no elementor-widget elementor-widget-heading\" data-id=\"b30fa87\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CAN I PARTIALLY CANCEL AN ORDER?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25d5c00 color-scheme-inherit text-left de_scroll_animation_no elementor-widget elementor-widget-text-editor\" data-id=\"25d5c00\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\" svelte-1c06zsf\" data-lang-code=\"\"><ul><li>NO, IT IS NOT POSSIBLE. BUT IF YOUR ORDER IS NOT DISPATCHED THEN YOU WILL HAVE TOCANCEL THE COMPLETE ORDER AND PLACE A NEW ORDER.<\/li><\/ul><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77b895c de_scroll_animation_no elementor-widget elementor-widget-heading\" data-id=\"77b895c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CAN I ONLY KEEP SOME OF THE PRODUCTS AT THE TIME OF DELIVERY AND RETURN REMAINING PRODUCTS?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e84dbb color-scheme-inherit text-left de_scroll_animation_no elementor-widget elementor-widget-text-editor\" data-id=\"8e84dbb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>NO, THIS IS NOT ALLOWED AS PER COMPANY\u2019S NORMS.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3772c99 de_scroll_animation_no elementor-widget elementor-widget-heading\" data-id=\"3772c99\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">WHAT IS THE PROCESS FOR RETURNING THE WRONG\/DAMAGED PRODUCTS?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3dec7f0 color-scheme-inherit text-left de_scroll_animation_no elementor-widget elementor-widget-text-editor\" data-id=\"3dec7f0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>WE ONLY REPLACE WRONG PRODUCT AND THE PRODUCTS THAT ARE DEFECTIVE ORDAMAGED. TO DO SO YOU NEED TO SEND US AN EMAIL AT CUSTOMERCARE@RFSOCIALMEDIAASSISTANT@GMAIL.COM OR CALL\/WHATSAPP US ON OUR CUSTOMER CARE NUMBER +94701796724 IN CASE YOU WISH TO REPLACE YOUR PRODUCT.PLEASE REPORT WITHIN 48 HOURS OF RECEIVING THE ORDERS. YOU WILL HAVE TO SEND THE ITEMS BACK TO US THROUGH COURIER. ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SHIP THE RIGHT PRODUCTS TO YOU AS PER YOUR INITIAL ORDER. DEPENDING ON WHERE YOU LIVE, THE TIME IT MAY TAKE FOR YOUR EXCHANGED PRODUCT TO REACH YOU MAY VARY.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1ed039 de_scroll_animation_no elementor-widget elementor-widget-heading\" data-id=\"c1ed039\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">IS THERE ANYTHING ELSE I SHOULD KNOW WHILE RETURNING A PRODUCT?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9bafc8c color-scheme-inherit text-left de_scroll_animation_no elementor-widget elementor-widget-text-editor\" data-id=\"9bafc8c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>YOU SHOULD RETURN THE PRODUCT IN THE SAME CONDITION AS IT WAS RECEIVED BY YOU WITH INTACT PRODUCT PACKAGING, LABELS, AND BARCODES. WE WILL BE ABLE TO PROCESS THE REFUND ONCE THE RETURN SHIPMENT IS RECEIVED BY US AND VERIFIED.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c6f72e de_scroll_animation_no elementor-widget elementor-widget-heading\" data-id=\"2c6f72e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">HOW MUCH TIME DOES IT TAKE TO PROCESS THE REFUND?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1905e35 color-scheme-inherit text-left de_scroll_animation_no elementor-widget elementor-widget-text-editor\" data-id=\"1905e35\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>IN CASE OF CANCELLATION BEFORE SHIPMENT, WE PROCESS THE REFUND WITHIN 72 WORKING HOURS TIME.<\/li><li>IN CASE OF CANCELLATION POST SHIPMENT OR RETURNS, WE PROCESS THE REFUND ONCE THE RETURN IS RECEIVED AND INSPECTED. WE WILL ALSO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND.<\/li><li>IF YOU ARE APPROVED, THEN THE REFUND WILL BE INITIATED WITHIN ONE WEEK WORKING DAYS; TIME FROM RECEIPT OF PRODUCTS BY US, AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR DEBIT CARD OR ORIGINAL METHOD OF PAYMENT, IN ANOTHER 5-7 BUSINESS DAYS AS PER BANKS NORM.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8ad21f de_scroll_animation_no elementor-widget elementor-widget-heading\" data-id=\"c8ad21f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">WHAT TO DO IN CASE OF LATE OR MISSING REFUNDS (IF APPLICABLE)?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d714760 color-scheme-inherit text-left de_scroll_animation_no elementor-widget elementor-widget-text-editor\" data-id=\"d714760\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>IF YOU HAVEN\u2019T RECEIVED A REFUND YET, FIRST CHECK YOUR BANK ACCOUNT AGAIN. NEXT,CONTACT YOUR BANK. THERE IS OFTEN SOME PROCESSING TIME BEFORE A REFUND IS POSTED<\/li><li>IF YOU\u2019VE DONE ALL OF THIS AND YOU STILL HAVE NOT RECEIVED YOUR REFUND YET, PLEASECONTACT US AT @RFSOCIALMEDIAASSISTANT@GMAIL.COM.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-611fa620 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"611fa620\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3ff7c186\" data-id=\"3ff7c186\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2205f1a2 envato-kit-138-bracket de_scroll_animation_no elementor-widget elementor-widget-heading\" data-id=\"2205f1a2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">newsletter<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3698f8b2 de_scroll_animation_no elementor-widget elementor-widget-heading\" data-id=\"3698f8b2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Subscribe now Our Newsletter to Keep Updated<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5213a7e5 elementor-widget-divider--view-line de_scroll_animation_no elementor-widget elementor-widget-divider\" data-id=\"5213a7e5\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7021530f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7021530f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-120a4ea0\" data-id=\"120a4ea0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-50de8216 envato-kit-66-subscription-form elementor-button-align-end de_scroll_animation_no elementor-widget elementor-widget-form\" data-id=\"50de8216\" 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elementor-screen-only\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-25 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-md\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Sign Up<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-16a2899 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"16a2899\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-903ac78\" data-id=\"903ac78\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-afafc65 de_scroll_animation_no elementor-widget elementor-widget-spacer\" data-id=\"afafc65\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>RF ASIA INTERNATIONAL (PVT) LTD, WISHES THAT OUR CUSTOMERS NEVER CANCEL ORRETURN PRODUCTS. AT THE SAME TIME, WE WOULD BE<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1345","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/rfasiainternational.com\/kejo\/wp-json\/wp\/v2\/pages\/1345","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rfasiainternational.com\/kejo\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rfasiainternational.com\/kejo\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rfasiainternational.com\/kejo\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rfasiainternational.com\/kejo\/wp-json\/wp\/v2\/comments?post=1345"}],"version-history":[{"count":0,"href":"https:\/\/rfasiainternational.com\/kejo\/wp-json\/wp\/v2\/pages\/1345\/revisions"}],"wp:attachment":[{"href":"https:\/\/rfasiainternational.com\/kejo\/wp-json\/wp\/v2\/media?parent=1345"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}