1. Introduction

This Privacy Policy describes how https://rfasiainternational.com/jovees/ (“we,” “our,” or “us”) collects, uses, and shares your personal information when you visit our website or make a purchase from us.

  1. Information We Collect

2.1 Information You Provide to Us

  • Account Information: Name, email address, phone number, billing and shipping addresses
  • Order Information: Purchase history, payment information, delivery preferences
  • Communication: Messages sent through our contact forms, customer service interactions
  • Marketing Preferences: Newsletter subscriptions, promotional communications preferences

2.2 Information Automatically Collected

  • Website Usage Data: Pages visited, time spent on site, click patterns, referral sources
  • Device Information: IP address, browser type, operating system, device identifiers
  • Cookies and Tracking Technologies: As detailed in our Cookie Policy below

2.3 Third-Party Information

  • Social Media: Information from social media platforms when you interact with our social media pages
  • Payment Processors: Transaction information from our payment gateway providers
  1. How We Use Your Information

We use the collected information for the following purposes:

3.1 Essential Business Operations

  • Process and fulfill your orders
  • Manage your account and provide customer support
  • Send order confirmations, shipping updates, and service announcements
  • Prevent fraud and ensure website security

3.2 Website Improvement

  • Analyze website performance and user behavior
  • Customize your browsing experience
  • Improve our products and services
  • Conduct market research and analytics

3.3 Marketing Communications

  • Send promotional emails and newsletters (with your consent)
  • Personalize marketing content based on your preferences
  • Conduct marketing campaigns and promotions
  1. Information Sharing and Disclosure

We may share your information with:

4.1 Service Providers

  • Hosting Provider: Linode (for website hosting)
  • Payment Processors: MPGS and other payment gateways
  • Analytics Services: Google Analytics
  • Email Services: For sending transactional and marketing emails
  • Shipping Companies: For order fulfillment and delivery

4.2 Legal Requirements

  • When required by law, regulation, or legal process
  • To protect our rights, property, or safety
  • To prevent fraud or illegal activities

4.3 Business Transfers

  • In connection with mergers, acquisitions, or asset sales
  1. Cookies and Tracking Technologies

5.1 Types of Cookies We Use

  • Essential Cookies: Required for website functionality, shopping cart, and checkout
  • Analytics Cookies: Google Analytics for understanding website usage
  • Marketing Cookies: For personalized advertising and marketing campaigns
  • Preference Cookies: To remember your settings and preferences

5.2 Third-Party Cookies

Our website uses Google Analytics, which may set cookies to collect anonymous usage statistics. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5.3 Cookie Management

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

  1. Data Security

We implement appropriate security measures to protect your personal information:

  • SSL encryption for data transmission
  • Secure hosting infrastructure with Linode
  • Regular security updates and monitoring
  • Access controls and authentication measures
  • Secure payment processing through certified payment gateways
  1. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Generally, we retain:

  • Account information: Until account deletion
  • Order information: 7 years for tax and legal compliance
  • Marketing data: Until you unsubscribe or object
  1. Your Rights and Choices

8.1 Access and Control

  • Access your personal information
  • Update or correct your information
  • Delete your account and data
  • Object to processing for marketing purposes
  • Withdraw consent where applicable

8.2 Marketing Communications

  • Unsubscribe from marketing emails using the link provided
  • Update your communication preferences in your account settings
  • Contact us to opt-out of all marketing communications

8.3 Cookies

  • Manage cookie preferences through your browser
  • Opt-out of Google Analytics tracking
  • Contact us for assistance with cookie settings
  1. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

  1. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy on this page
  • Updating the “Last updated” date
  • Sending email notifications for significant changes
  1. Third-Party Services

12.1 Google Analytics

We use Google Analytics to analyze website traffic and usage. Google Analytics uses cookies and may collect information about your online activities. For more information, visit Google’s Privacy Policy.

12.2 Payment Processors

We use MPGS and other certified payment gateways to process payments. These services have their own privacy policies governing the collection and use of payment information.

12.3 Elementor

Our website is built using Elementor, which may collect certain technical information. Refer to Elementor’s Privacy Policy for more details.

  1. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Company: RF Asia International (PVT) Ltd
Address: No 46/1/1, Castle Street, Colombo – 08, Sri Lanka
Email: info@rfasiainternational.com
Phone: 0112-670902 | 0112-670903
Fax: 0114-614635 | 0112-670466
Website Contact Form: Available on our website

For data protection inquiries specifically, please email: info@rfasiainternational.com

  1. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for processing your personal information includes:

  • Contract: To fulfill our contract with you (orders, account management)
  • Legitimate Interest: For analytics, marketing, and business operations
  • Consent: For marketing communications and optional services
  • Legal Obligation: For tax, accounting, and legal compliance
  1. Complaint Rights

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with your local data protection authority.

Effective Date: This Privacy Policy is effective as of [Date] and was last updated on [Date].